Our Process

Prior to placing a caregiver in your home, At Home Caregivers takes the time to get to know your unique needs. We will visit with you and your family wherever and whenever it is convenient to develop a complimentary plan of care that is custom tailored to you.

The ‘Care Plan’ answers the questions; what do you need, when do you need it and how do we provide it? From this information we can match your needs to our sizable caregiver staff to ensure we achieve our “Perfect Caregiver Match” guarantee.

When you sign up to receive service from At Home Caregivers there is no deposit and no commitment required. At Home Caregivers will begin and end service when you want with just a phone call and 24 hours notice.

We know that needs can and do change, usually often, that is why we answer the phone 24/7, three­ hundred and sixty five days a year. You may cancel service at no charge with just a phone call and 24 hours notice.

FAQs

The Top 10 Questions

We cover all of Sonoma County, including Santa Rosa, Petaluma, Rohnert Park, Cotati, Sonoma, Sebastopol, Windsor and Healdsburg.
Yes! While we do not usually take the “assignment of benefits”, At Home Caregivers services are reimbursed by the following long-term care insurance agencies: Genworth, John Hancock, Calpers, Met-Life, Thirivent, Banker’s Life, Penn Treaty, CNA and Conseco. As an additional free service to our clients, we submit (usually via fax), our weekly invoices and our Care Notes to BOTH the client and the insurer. This process is used with the entire above named insurer’s.
We have an extensive, proprietary employment application. In addition, we perform the following checks on every Caregiver:
  • Social security verification- I-9 check
  • Federal Criminal Nationwide check
  • Statewide Criminal check
  • Local County Criminal check
  • Nationwide Sexual Predator check
  • CA DMV check. If they have more than 2 tix in 3 years, we do not hire them because our insurance won’t cover them
  • Reference checks
Yes, all of our caregivers are registered with the state of California as Home Care Aides.
We have numerous certified/trained caregivers who are ready to go. We have NEVER left a client in need, unattended, ever.
We are the “Yentas” of Caregivers! Our process enables us to know our clients needs and wants and provide a Caregiver to fulfill them. We employ a three step conflict resolution policy that will replace a Caregiver in one shift or less, if need be.
Yes! We do in home quality assessments every month. Moreover, our staff provides daily Care Notes for each shift for each client served. A supervisor will respond to calls 24/7/365.
If you do not employ the staff, will I be considered an employer by the IRS? At Home Caregivers is a Full service Home Care Agency and as such is the employer of record. We do not provide service using independent contractor caregivers.
No! As the employer of record, At Home withholds and remits all applicable federal, state and local taxes.
Yes! Our insurance is a comprehensive 1 million/3 million aggregate Professional and General Liability policy. In addition, we have a $500,000 non-owned auto insurance policy and a $250,000 sexual molestation policy.
Yes! $25,000. Covered by the same underwriter who insures us – Philadelphia Insurance Company.
Yes! As the Employer of Record, we pay for Worker’s Compensation Insurance. We have an excellent history and rating.